Do you offer a warranty?
Each product is subject to the respective manufacturer's warranty policy. The warranty details can be found on our product pages. For more information about warranties, please visit the braketimeusa.com Warranty page.
What happens if I need to return or exchange a part?
Detailed information regarding our return and exchange process can be found on our Returns page. Please follow the instructions provided to initiate a return or exchange.
How long will it take for my order to arrive?
Our Performance Rotors require 24-72 business hours for custom zinc plating before shipping. All other products will be shipped within 24-48 business hours. You can check the estimated delivery time for your area by referring to our shipping page, which includes a UPS delivery time map for locations within the US.
Can I choose a faster shipping option?
Yes, we offer overnight, 2-day, and 3-day UPS shipping options. The available choices and associated costs can be found on our shipping options page. Please note that expedited shipping options are not eligible for Brake Performance's Free Shipping.
Can I have my order shipped to a different address?
Certainly! During the checkout process, when you reach the customer information page, you can enter an alternate shipping address in the optional field provided.
Do you ship to international and APO addresses?
Yes, we do ship to international addresses as well as APO addresses. Once you fill out the "Customer Information" page during checkout, you will be taken to the "Shipping Option" page where you can select from various shipping options and view their costs.
Will all of my packages arrive together?
Yes, all packages related to your order will be shipped together from our warehouse. However, please be aware that since we use UPS as our freight carrier, we cannot guarantee simultaneous delivery of all packages.
Do I need to sign for my delivery when it arrives?
No, all orders are shipped without requiring a signature. However, if you prefer to sign for your shipment, please call our toll-free number at 805-225-3006 to make the necessary changes to your order.
How do I track my order?
Once you place an order, you will receive an email containing your order number and a copy of your order. When your order ships, you will receive another email from us with your tracking numbers. You can also track your delivery schedule on our website by visiting the "Order Tracking" page and entering your order number, name, or email address. Alternatively, you can track your order directly on ups.com.
What if I want to talk to a real person about my order?
For personalized assistance with your order, you can call our customer service team at 805-225-3006 and ask to speak with one of our brake experts. If you prefer to communicate via text, you can reach us at 805-225-3006.
What happens if you send me the wrong part?
If you receive the wrong part, please inform us, and we will promptly take care of the issue by providing the correct part.
What happens if I order the wrong part?
If you order the wrong part and it remains unused, you are welcome to return or exchange it. Please contact us within 30 days of receiving the parts to initiate the return or exchange process.
What if the part is broken or damaged during shipping?
In the unfortunate event that a part is damaged during shipping, please contact us immediately and retain all packaging materials.